Approved Captioning and Transcription Vendors
Funding for Captioning and Transcription Vendor Services
Currently, the UVA department or unit producing videos is responsible for funding captioning and transcription services.
Each department is responsible for setting up its own vendor account with payment made by University Purchasing Card (P-card).
The negotiated pricing is very competitive, however, it is a starting point for negotiation if you have a great deal of captioning to do.
Options for Creating Captioning
For post-production captioning, you can create do-it-yourself (DIY) captions or hire a vendor.
- Tip: Regardless of which service you use or choose to go the DIY route, always proofread the captions you’ve received prior to making them available to the public. In particular, verify names, technical terms, UVA specific terms, and other commonly confused verbiage.
Captioning video is not technically difficult, however, it is very time consuming. Per the WGBH Media Access Group, it can take up to 30 hours to caption one hour of video. When you consider the per hour rate for your time, or even the time for a student employee, the cost of manually creating captions is substantial.
Directions, software and other tools are readily available online – some free, others rather expensive. Best practices and guidelines can be found in “The Captioning Key”: http://www.captioningkey.org.
Using one of the vendors listed below is much more cost effective. To create an account with one or both vendors, or to learn more about the products offered, use the links below. You will be contacted by the account manager for additional information.
Keep in mind that our goal is 100% accuracy. You will notice that each vendor guarantees an accuracy just slightly below that mark. It is important that you review the returned product to correct any misspellings or missing text.
You will have access to both a transcript and a caption file. Each vendor will provide a number of formats for your files and they will be available to you as long as you keep the file in your account.
UVA has negotiated rates with the following vendors:
3Play Media – To establish an account, contact:
cielo24 inc. – To establish an account, contact:
UVA-Contracted Vendors: Rates
Captioning Costs: Per-minute fees and guaranteed turnaround time (business days)
|Vendor||Guaranteed accuracy||2-Day||3-Day||4-Day||5-7 Day||8-10 Day|
Other payment options: 3Play Media
(Prepurchase available for 24 months.)
|4 business day turnaround||Hourly Rate|
|Pay as you go||$138|
|Prepurchase 100-249 hrs.||$135|
|Prepurchase 250-499 hrs.||$132|
|Prepurchase 500-999 hrs.||$129|
|Prepurchase >1000 hrs.||$123|
- Rush – 1 business day: $4.10/min.
- Same day – 8 hr. service: $4.90/min.
- Difficult audio – Additional $1.00/min.
It is important that you consider the copyright of the material you are planning to use. If you do not own the material, it is important that you attempt the following before you proceed with captioning:
- Try to find a captioned version first
- Ask the owner for permission to caption
For more information, contact the Coordinator of Academic Accessibility at email@example.com or 434-982-5784.